Privacy Policy

Who we are

Our website address is: https://gbfinancial.co.uk

The Managing Director is Jeff Barnes, dip PFS certs CII (MP&ER) EFA AIPW.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Any email attachments with media will be processed in line with our own data retention policies, including our PDF ‘Your Financial Health Check’. We reserve the right to pass on illegal materials sent to us, and retain anything we feel pertinent to UK legal practices. You can request a list or copy of this material on proof of ID at any time.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. Creating a comment on the site doesn’t create an account – please remember which email you’ve used in the past to comment to allow us to see your prior comments as a whole.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Additional privacy terms relating to our services

Grosvenor Beaumont Financial Services Limited is registered in England and Wales no. 5610811. Registered office, Wise House, 38 Pinewood Drive, Potters Bar, Middlesex EN6 2BD.

Authorised and regulated by the Financial Conduct Authority. Grosvenor Beaumont Financial Services Limited is entered on the Financial Services Register https://register.fca.org.uk/ under reference 446700. If you wish to register a complaint, please write to us at the address above or email us at info@gbfinancial.co.uk

A summary of our internal procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 0234 567.

© Copyright 2020 Grosvenor Beaumont Financial Services. All rights reserved.

WHY SHOULD YOU READ THIS DOCUMENT?

During the course of dealing with us, we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history (Your Personal Data). This document is important as it allows us to explain to you what we will need to do with Your Personal Data, and the various rights you have in relation to Your Personal Data.

WHAT DO WE MEAN BY “YOUR PERSONAL DATA”?

Your Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address, date or birth, National Insurance number. Your Personal Data may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.

In the context of providing you with assistance in relation to your financial affairs, Your Personal Data may include:

·         Title, names, date of birth, gender, nationality, civil/marital status, contact details, addresses and
documents that are necessary to verify your identity

·         Employment and remuneration information, (including salary/bonus schemes/overtime/sick pay/other
benefits), employment history

·         Bank account details, tax information, loans and credit commitments, personal credit history, sources of
income and expenditure, family circumstances and details of dependents

·         Health status and history, details of treatment and prognosis, medical reports (further details are
provided below specifically with regard to the processing we may undertake in relation to this type of
information)

·         Any pre-existing products and the terms and conditions relating to these

·          Seperately, we may collect and use your email address, and for anonymous processing, your current IP address.

THE BASIS UPON WHICH OUR FIRM WILL DEAL WITH YOUR PERSONAL DATA

When we speak with you about your financial affairs, we do so on the basis that both parties are entering a contract for the supply of services.

In order to perform that contract, and to arrange the products you require, we have the right to use Your Personal Data for the purposes detailed below.

Alternatively, either in the course of initial discussions with you or when the contract between us has come to an end for whatever reason, we have the right to use Your Personal Data provided it is in our legitimate business interest to do so and your rights are not affected. For example, we may need to respond to requests from mortgage lenders, insurance providers and our Compliance Service Provider relating to the advice we have given to you, or to make contact with you to seek feedback on the service you received.

On occasion, we will use Your Personal data for contractual responsibilities we may owe our regulator The Financial Conduct Authority, or for wider compliance with any legal or regulatory obligation to which we might be subject. In such circumstances, we would be processing Your Personal Data in order to meet a legal, compliance or other regulatory obligation to which we are subject.

THE BASIS UPON WHICH WE WILL PROCESS CERTAIN PARTS OF YOUR PERSONAL DATA

Where you ask us to assist you with for example your insurance, in particular life insurance and insurance that may assist you in the event of an accident or illness, we will ask you information about your ethnic origin, your health and medical history (Your Special Data). We will record and use Your Special Data in order to make enquiries of providers in relation to insurance products that may meet your needs and to
provide you with advice/guidance regarding the suitability of any product that may be available to you.

If you have parental responsibility for children under the age of 13, it is also very likely that we will record information on our systems that relates to those children and potentially, to their Special Data.

The arrangement of certain types of insurance may involve disclosure by you to us of information relating to historic or current criminal convictions or offences (together “Criminal Disclosures”). This is relevant to insurance related activities such as underwriting, claims and fraud management. We will use special Data and any Criminal Disclosures in the same way as Your Personal Data generally, as set out in this Privacy Notice.

Information on Special Category Data and Criminal Disclosures must be capable of being exchanged freely between insurance intermediaries such as our Firm, and insurance providers, to enable customers to secure the important insurance protection that their needs require.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. You will usually provide information during the course of our initial meetings or conversations with you to establish your circumstances and needs and preferences in relation to your financial affairs. You will provide information to us verbally and in writing, including email. We may also obtain some information from third parties, for example, credit checks, information from your employer, and searches of information in the public domain such as the voters roll. If we use technology solutions to assist in the collection of Your Personal Data for example software that is able to verify your credit status. We will only do this if we have consent from you for us or our nominated processor to access your information in this manner. With regards to electronic ID checks we would not require your consent but will inform you of how such software operates and the purpose for which it is used.

Anonymous data collection on interaction with the site, is IP and Analytics based only and cannot be tied to your personal profile unless specifically submitted with data as an action by you.

WHAT HAPPENS TO YOUR PERSONAL DATA WHEN IT IS DISCLOSED TO US?

In the course of handling Your Personal Data, we will:

·         Record and store Your Personal Data in our paper files, mobile devices and on our computer systems for
example websites, email, hard drives, and cloud facilities. This information can only be accessed by
employees and consultants within our Firm and only when it is necessary to provide our service to you
and to perform any administration tasks associated with or incidental to that service.

·         Submit Your Personal Data to Product Providers and Lenders both in paper form and on-line via a
secure portal. The provision of this information to a third party is essential in allowing us to progress
any enquiry or application made on your behalf and to deal with any additional questions or
administrative issues that lenders and providers may raise.

·         Use Your Personal Data for the purposes of responding to any queries you may have in relation to your
financial affairs, or to inform you of any developments in relation to those products and/or polices of
which we might become aware.

    

SHARING YOUR PERSONAL DATA

From time to time Your Personal Data will be shared with:

·         Product Providers / Lenders

·         Third parties who we believe will be able to assist us with your enquiry or application, or who are
able to support your needs as identified. These third parties will include but may not be limited to, our Compliance Advisers, Product specialists, estate agents, providers of legal services such as estate planners, conveyancing, surveyors and valuers (in each case where we believe this to be required due to your particular circumstances).

In each case, your Personal Data will only be shared for the purposes set out in this customer privacy notice,
i.e. to progress your enquiry and to provide you with our professional services.

Please note that this sharing of Your Personal Data does not entitle such third parties to send you marketing or promotional messages: it is shared to ensure we can adequately fulfil our responsibilities to you, and as otherwise set out in this Customer Privacy Notice.

SECURITY AND RETENTION OF YOUR PERSONAL DATA

Your privacy is important to us and we will keep Your Personal Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard Your Personal Data against it being accessed unlawfully or maliciously by a third party.

We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted and only using secure methods of postage when original documentation is being sent to us.

Your Personal Data will be retained by us either electronically or in paper format for a minimum of six years, or in instances whereby we have legal right to such information we will retain records indefinitely.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

You can:

·         request copies of Your Personal Data that is under our control

·         ask us to further explain how we use Your Personal Data

·         ask us to correct, delete or require us to restrict or stop using Your Personal Data (details as to the extent to which we can do this will be provided at the time of any such request)

·         ask us to send an electronic copy of Your Personal Data to another organisation should you wish

·         change the basis of any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in its entirety)

·          

HOW TO MAKE CONTACT WITH OUR FIRM IN RELATION TO THE USE OF YOUR PERSONAL DATA

If you have any questions or comments about this document, or wish to make contact in order to exercise any of your rights set out within it please contact our firm via the contact details within this website and ask for the person responsible for data protection.

If we feel we have a legal right not to deal with your request, or to action, it in different way to how you have requested, we will inform you of this at the time.

You should also make contact with us as soon as possible on you becoming aware of any unauthorised disclosure of Your Personal Data, so that we may investigate and fulfil our own regulatory obligations.

If you have any concerns or complaints as to how we have handled Your Personal Data you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Visitor comments may be checked through an automated spam detection service.

Third party processing and tools

We use various third party and internal processing tools to allow for site functionality. The details of which are explained below.

Forminator

Which forms collect personal data?

Our Contact form

What personal data do we collect and why?

When visitors or users submit a form, we capture the IP Address for spam protection. We also capture the email address and might capture other personal data included in the Form fields.

How long we retain your data

When visitors or users submit a form we retain the data for a period of time based on the requirements of the form submission. For our financial health check, we retain it for the duration of your contact. For enquiries that do not lead to services, we retain this data for up to 18 months.

Where we send your data

All collected data might be shown publicly and we send it to our workers or contractors to perform necessary actions based on the form submission.

Hummingbird

Third parties

Hummingbird uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. Stackpath’s privacy policy can be found here.

Plugin: Smush

Note: Smush does not interact with end users on your website. The only input option Smush has is to a newsletter subscription for site admins only. If you would like to notify your users of this in your privacy policy, you can use the information below.

Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.

Smush uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. Stackpath’s privacy policy can be found here.

Plugin: Litespeed

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.
Litespeed also intergrates with Cloudflare, whose Privacy policy for data processing is here: https://www.cloudflare.com/en-gb/privacypolicy/

Third Parties privacy policies, not otherwise mentioned above

We use Google reCAPTCHA for spam protection. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.

We use both internal, Jeptack (aka Automatic, as with Akismet) and Google Analytics to anonymously track traffic. https://policies.google.com/privacy?hl=en-GB

We use Akismet Spam for spam protection. Their privacy policy can be found here : https://automattic.com/privacy/.

We may use Google Drive and Google Sheets to manage our integration data. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.